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Shipping & Delivery Policy

Last updated: 19 October 2026

We ship across India from our workshop in Mandi Gobindgarh, Punjab. Every order is packed for heavy metal cookware and insured for its full value while in transit.

1. Where we deliver

We deliver to serviceable PIN codes across India through our courier partners. We do not ship outside India at the moment. If your PIN code cannot be serviced, we will contact you before dispatch and refund the order in full if no alternative works.

2. Delivery charges

  • Standard delivery: ₹99, free on orders of ₹2,500 and above.
  • Express delivery: ₹199, where available.
  • Cash on Delivery is available at no extra charge.

3. Dispatch and delivery times

Orders are packed and dispatched within 1 to 2 business days. Delivery usually takes 3 to 7 business days after dispatch, depending on your location; express delivery is faster where the courier offers it.

Dispatch may take longer during festivals, public holidays or for made-to-order pieces. We will tell you if your order is delayed.

4. Tracking your order

You get the courier name and tracking number by email once your order ships. You can also follow it on our order tracking page with your order number and email.

5. Damaged or missing parcels

Every shipment is insured. If your parcel arrives damaged or opened, please note it with the courier and contact us within 48 hours with photos; we will replace the item free of charge as described in our Cancellation & Refund Policy.

6. Failed deliveries

Please make sure your address, PIN code and phone number are correct. If a delivery fails because the address is wrong or nobody is available after the courier's attempts, the parcel returns to us and we will contact you to arrange re-delivery. For prepaid orders we can refund the order value minus the delivery charges incurred. Questions? Write to [email protected].

Contact us

Business
PINAK PVT LTD (PINAK)
Address
Amloh Road, Mandi Gobindgarh, District Fatehgarh Sahib, Punjab 147301, India
Phone / WhatsApp
+91 82642-45047
Email
[email protected]
Support hours
Monday to Saturday, 10:00 AM to 6:00 PM IST