Cancellation & Refund PolicyCancellation & Refund Policy

You can cancel an order free of charge until it is dispatched. Call or WhatsApp us on +91 82642-45047 or email [email protected] with your order number.

Once an order has been dispatched it can no longer be cancelled. You may refuse delivery, or follow the replacement process below after it arrives.

We may cancel an order if an item is out of stock, the delivery address cannot be serviced, or the payment cannot be verified. You will be told why and refunded in full.

We replace an item free of charge if it arrives damaged in transit, has a manufacturing defect, or is not the item you ordered. Request a replacement within 7 days of delivery.

• Report transit damage within 48 hours of delivery, with photos of the item and the outer box (an unboxing video helps us resolve it fastest).
• The item must be unused, with its original packaging, tags and invoice.
• We arrange the pickup at no cost to you; the replacement ships once the item is received.

Hammer marks, small variations in tone and texture, and the natural patina of brass and copper are signs of hand craftsmanship and are not defects.

You receive a full refund, including any delivery charge, when:

• you cancel before dispatch;
• we cancel the order; or
• a replacement for a damaged, defective or wrong item is not available.

Prepaid orders are refunded to the original payment method (UPI, card, net banking or wallet) through our payment partner Razorpay. Cash on Delivery orders are refunded by bank transfer or UPI to the account you give us.

Refunds are started within 2 business days of approval and usually reach you within 5 to 7 business days, depending on your bank.

• Items that have been used, heated, washed or polished.
• Items damaged after delivery or through misuse (see our care guide).
• Requests made after the 7-day window.

Contact us with your order number, the item, and photos. You can also check your order status on the order tracking page. We reply within one business day.